Refund Policy

Customers have 3 days to report an item as defective or damaged or request a replacement of the same item if the company is at fault. 

If you receive an incorrect or damaged item, you only have two business days to return the item for the correct order.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@nowaistallowed.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at contact@nowaistallowed.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
For sanitary reasons, we do not take shapewear back that has been tried on, used, worn, or stretched since our garments are considered underwear and touch very intimate parts.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We can exchange the garment(s) if they have NOT been tried on, stretched, worn, used, washed, soiled or ruined. The garment(s) that you are sending back must be in perfect condition. THE ONLY REASON FOR AN EXCHANGE IS IF THE WRONG ITEM IS RECEIVED. We would never send something that has been tried on by someone else to any of our customers.

Refunds
Please note if your package gets lost or stolen from your mailbox, we will help you open a claim with USPS, but we will not issue a refund or resend the order as we are not to be held responsible for loss or damages caused by a third party. Once the order has been shipped, you will get an email with a tracking number and a link.

ALL SALES ARE FINAL.